About Us

What, when and how often

Families playing in a hall (image)The Eastleigh Child Contact Centre (ECCC) offers supported contact, so it is suitable for families where no significant risk to the child or those around the child has been identified.

ECCC opens every1st and 3rd Saturday of each month from 10.00 – 12.00pm and 12.30 – 2.30pm.  Please refer to our Calendar Page for exact dates.

Contact can only happen by referral. ECCC does not provide a ‘drop in’ service. Once all parties have agreed that ECCC is a suitable venue for contact, it can happen once or twice a month and can be up to two hours within the centre.
To help you to understand what we do, we have prepared a downloadable ECCC Information leaflet 2018

For people that are not familiar with the local transport, please refer to our Visit Us page for more travel information


If or when there is agreement for children to be taken out of the centre, we can provide a neutral ‘hand over’ point for the family, either within a session, or across the morning and afternoon.

Where parents come from

We serve all communities in and around Eastleigh in Hampshire, also accommodating a parent visiting from another area, or occasionally two parents each living at a distance, where Eastleigh may be a convenient ‘mid-point’ for contact.

Eastleigh is located approximately 6 miles north of Southhampton.

Attending the centre

There may be a short waiting time before a new family can be fitted in. Then both parents are invited to attend the Centre separately on a Saturday for a preparation visit before the first contact visit.  The non-resident parent is invited alone and the resident parent is invited with the child(ren).

There is no charge for this service after the initial £75 referral fee.

The key elements of our service are:

• Impartiality – i.e. we do not ‘take sides’ between the parents.

• Staff and volunteers are available for assistance but there is no close
observation, monitoring or evaluation of individual contacts/conversation.

• Several families will be together in one venue.

• Encouragement for families to develop mutual trust.

• No detailed reports are made unless risk of harm has been identified.

Image of children with parentsThere needs to be at least one parent with the child at all times while at the Centre, but volunteers can deal with the hand over of children so that ex-partners do not need to meet, if they do not wish to.  There is a separate waiting room for resident parents.

Tea, coffee, soft drinks, fruit and biscuits are available.

Images from our Centre

Coming soon: images from Eastleigh Child Contact Centre  at Chandlers Ford Methodist Church.

NACCC Accreditation

The Eastleigh Child Contact Centre has achieved accreditation from the National Association of Child Contact Centres.  It is a registered charity, registration number 1098271